Store Policy

Plain terms, no small print. If something here does not fit your event, message us before you order and we will tell you what is possible.

Delivery and setup

Delivery and on-site setup are included on most items unless the product page says otherwise. We confirm a delivery window with you the day before. Venues with no lift access, restricted loading times or late-night teardown may carry a surcharge — we quote it before you pay.

Lead time

Two to three working days for shop items. Custom work depends on materials; we confirm the date in writing when you book.

Changes and cancellation

• More than 7 days before the event — change of date or design at no charge, subject to availability.
• 3 to 7 days before — changes accepted where materials have not been cut or ordered.
• Less than 72 hours — the deposit covers materials already prepared and is not refundable.

If something is wrong

Tell us on the day, with a photo, before the event ends. Balloons are a natural product and can be affected by heat, sun and rough handling; we will replace or refund anything that fails because of how we built it.

Payment

Payment is taken online at checkout. Corporate clients can request an invoice with payment terms — e-mail us with the PO details.

Last updated: this policy is a working draft prepared during the site migration. Please review the cancellation windows and confirm they match how you actually operate before the site goes live.